Collections Manager

The Credit and Collections Manager will be responsible for overseeing and leading a team of Collections Analysts, and their day-to-day activities. The collections team is responsible for managing Accounts Receivable by ensuring timely payments, initiating the appropriate escalation actions required to facilitate customer payments, resolving customer invoicing disputes, applying the required protocols to mitigate bad debt exposure, collaborating with internal business partners to support the quote-to-cash process and facilitate AR-related adjustments and activities. This role will find solutions to improve our internal systems and processes. The Collections Manager will partner closely with internal teams to ensure alignment of both strategy and process, with an emphasis on the development and sharing of best practices.

Duties/Responsibilities:

• Manage and oversee a Credit & Collections team, and their daily activities.
• Monitor key Collection’s metrics (DSO, Aging %, Cash forecast requirements) to ensure compliance with established goals.
• Establish and monitor Collector KPI Metrics.
• Communicate and collaborate with internal business partners and customers regarding invoicing disputes/adjustment requirements, contractual terms matters, etc.
• Monitor, track, and enforce department policies, procedures, and goals while identifying inefficiencies and proposing, developing, and documenting new concepts and procedures
• Analyze complex business problems and assist / support the team with viable solutions and recommendations.
• Develop, coach, mentor and educate the staff to improve and streamline existing processes
• Lead and develop streamlined best business collections practices
• Resolve and manage staff issues and technical problems
• Minimize bad debt write-offs by achieving critical collection and aging objectives as assigned
• Manage collections internationally including developing collection teams in our foreign offices
• Leverage collection agencies as needed to improve DSO and minimize write off
• Drive continuous process improvements, define implement standardized and optimized workflows to support Finance and collections’ processes
• Lead or support special projects

Required Skills/Abilities:

• Bachelor’s Degree in Accounting, Finance or related field
• 7+ years of credit and collections-related work experience, with 2+ years of leadership experience
• Ability to work independently with minimal oversight, and proven ability to drive process improvements, execution and management. (ie. Solid interpersonal skills and work ethic)
• Strong knowledge of ERP systems (preferably Netsuite)
• Proficient in Google Workspace (especially Sheets)
• Excellent organizational abilities, attention to detail, strong written and oral communication skills
• Excellent communicator who thrives in fast-paced, dynamic environments and continuously adapts to the priorities of yourself and your team.
• Ability to manage priorities and meet strict deadlines in a dynamic environment
• Prior experience in a SaaS based company preferred
• Prior experience implementing an effective collection and AR process and building teams required

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