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klaviyo.com

Creative Director, UX

  • San Mateo, CA
  • Marketing

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.

The Klaviyo Design Team is pretty special—a diverse group of empathetic thinkers, passionate doers, creative strategists, and true originals, all working together to solve interesting problems and connect with online brands from around the world. Together, we help businesses of all sizes build deeper customer relationships, acquire bigger audiences, and use data to fuel amazing experiences. We are organized into a series of pillars, where multiple teams contribute to the goals of a larger mission. 

The Creative Director, UX  is responsible for driving beautiful human-centric design across our owned, digital platforms. This individual will be a design leader focusing on holistic site design, user experience, and global integrated marketing campaigns. This is an exciting year for Klaviyo - we are going big in design - You will help to define our digital presence and UX process. 

This role is an opportunity to direct and execute the vision of our largest brand platform - our website.  You will develop site experiences that resonate with aspirations of current and new customers in key customer segments. Our audience is responsive and excited by the new, interesting, and cool. We have a strong foundation but this is a chance for you to truly own and make an impact in a public and measurable way. We are looking to build something innovative - pushing boundaries, trying things, and leading those changes are all in the scope of this role. We look to you to push us to elevate the brand through visually stunning creative and storytelling, ever mindful of the customer experience.

In addition to our external design and UX execution, you’ll be part of a creative leadership team expected to drive a culture that infuses design into every facet of Klaviyo. You’ll make our websites recognized stewards of design and experience, both internally and externally - developing and encouraging the team and ensuring that everyone at Klaviyo understands the value and impact of a considered UX process, buttery UI, and beautiful design. 

What You’ll Do:

  • Lead and develop a team of UX / digital designers.
  • Foster a close productive partnership with the Marketing team and Engineering teams 
  • Deliver stunning, educationally impactful creative that delivers on our product positioning and clearly explains our product offering
  • Design germain experiences for unique audiences.
  • Lead internal teams to develop impactful creative experiences and executions that deliver on the brand vision and promise. 
  • Partner closely with Product and Product Design to ensure a consistent brand experience across all Klaviyo products and platforms.

What You’ll Need:

  • 10+ yrs experience, with experience at the Creative/UX Director level or higher, in a creative agency or in-house creative/UX team.
  • 10+ yrs experience designing digital experiences for websites, digital products, or app with either an inhouse or agency team. 
  • At least 5 years experience creative for a SAAS brand (B2B and consumer design experience a major plus). Ad agency experience is a plus too.
  • You’ve lead large-brands web-sites
  • Strong background in graphic design; you began your career as a designer and are still as passionate about beautiful, strong, clean design as you were when you left design school.
  • You’re obsessed with fonts, color palettes, and consistency
  • You’ve worked closely with Product teams and designers to ensure brand consistency across all brand platforms.
  • Constant and curious learner; passionate to evolve and to lead best-in- class communications practices.

The pay range for this role is listed below. Sales roles are also eligible for variable compensation and hourly non-exempt roles are eligible for overtime in accordance with applicable law. This role is eligible for benefits, including: medical, dental and vision coverage, health savings accounts, flexible spending accounts, 401(k), flexible paid time off and company-paid holidays and a culture of learning that includes a learning allowance and access to a professional coaching service for all employees.

Base Pay Range For US Locations:
$172,000—$258,000 USD

Get to Know Klaviyo

We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.

Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.

IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. 

You can find our Job Applicant Privacy Notice here .


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