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Deliverability Strategist

  • London, UK
  • Customer Success

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit to see how we empower creators to own their own destiny.

We are currently seeking a Deliverability & Compliance Strategist based out of our Klaviyo London office to provide world-class service by working directly with our top tier customers to provide expertise and consultative services, reporting, best practices and strategic recommendations, delivering a white glove experience. You will be integral in improving customer email programs and helping customers get the most out of their Klaviyo performance. As a part of our customer-facing deliverability team, you will be considered the subject matter expert in all things email and a close partner with other customer-facing teams to ensure all Klaviyo customers get the most out of their marketing programs.   


  • Provide consultative email deliverability strategies to your own book of business.
  • Conduct in-depth investigations, reviews, and audits into email sending practices.
  • Assist customers with blocklists, spam traps, and issues with mailbox providers.
  • Monitor delivery metrics and create strategic plans to improve their outcomes.
  • Provide in-depth analysis of performance quality measurements, to ensure customer programs are continuously improving and adhering to best practices.
  • Effectively execute objection handling when necessary.
  • Provide feedback to assist in improving tools and services offered by the deliverability team.
  • Work with Klaviyo teams and new customers so that they understand the value and need for ongoing deliverability expertise.
  • Take an active role in developing and managing broader enablement for Klaviyos. 
  • Work closely with stakeholders to drive best practices in email design, personalisation, campaign segmentation, and responsive messaging.
  • Take an active role in thought leadership through writing blogs, articles, and whitepapers.
  • Represent Klaviyo in the deliverability community by participating in conferences, forums and mail lists.
  • Passionate about providing an exemplary customer experience and building lasting relationships
  • Demonstrated ability to deal with rapid change and a strong team player

Required Skills/Abilities:

  • Customer-facing skills such as prioritisation, customer portfolio management, and presentation skills
  • Ability to run reports on email deliverability, as well as analyse them and make recommendations based on that analysis
  • Knowledge of common, email-related DNS record types and their functions
  • Familiarity with bounce handling and categorisation
  • Knowledge and standing within the email deliverability community, including industry groups like M3AAWG
  • Foundational understanding of email, including FBL, DNS, SPF, DMARC, BIMI, and other core infrastructure
  • Knowledge of email regulations e.g. CAN-SPAM, GDPR, and other local variations
  • Availability for occasionally traveling to meetings and email industry events.


  • 2-3 years of work experience in an analytic, data-driven email deliverability role
  • Experience in a customer-facing role, preferably at an ESP serving multiple medium to large senders
  • Experience with third-party testing and analysis tools, like Seedlist tools, design tools, Postmaster Tools, etc.

What would be a bonus:

  • Experience with SMS/MMS and other marketing technologies.
  • Technical Writing/Blogging and Training Experience
  • Has experience working with software / web development


  • Full authorisation to work in the UK without any restrictions

Klaviyo in EMEA : As part of the Klaviyo team you will be looked after with some great benefits locally in EMEA including equity for all, private health cover for you and discounted for your household, financial and professional coaching, a generous annual learning allowance (£2.5k), 22 weeks full pay primary care giver leave (16 week secondary) and free books (yes, any books!) to name a few.

Get to Know Klaviyo

Klaviyo is a world-leading marketing automation platform dedicated to accelerating revenue and customer connection for online businesses. Klaviyo makes it easy to store, access, analyze and use transactional and behavioral data to power highly-targeted customer and prospect communications. The company's hybrid customer-data and marketing-platform model allows companies to grow by fostering direct relationships with customers, without giving up their valuable data to popular big-tech ad platforms. Over 265,000 innovative companies like Unilever, Custom Ink, Living Proof and Huckberry sell more with Klaviyo. Learn more at .

If you are a California, Colorado, Rhode Island, Washington, New York City, or Jersey City resident and this role is a remote role, you can receive additional information about the compensation and benefits for this role, which we will provide upon request. Requests can be submitted here . Additional information regarding benefits can be found at .

      • Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.


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