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klaviyo.com

Engineering Manager - Billing

  • Boston, MA
  • Engineering

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.

About the team

Billing & Monetization oversees the payments and enforcement infrastructure that allow hundreds of thousands of companies to send billions of emails and text messages over the course of the five day Black Friday Cyber Monday weekend. As Klaviyo continues to scale, our team will play an instrumental role in capturing revenue (both domestic and international), building features that help users understand where their dollar spend goes, complying with regulatory requirements, facilitating internationalization and assisting in all pricing related changes at Klaviyo.

About the role

The Billing & Monetization team is seeking an Engineering Manager to help drive Klaviyo forward in its mission to offer entrepreneurs the best possible tooling at the lowest possible price. You will drive outcomes and decisions directly related to Klaviyo’s growth in international markets, its relationship with large customers with multiple subsidiaries and unique payment requests, how new products are priced and packaged and more. As manager of one of Klaviyo’s most important teams, you will partner with product as a key decision maker in determining the team’s roadmap and how it executes on business-critical projects.

How you’ll make an impact

  • Work with Klaviyo customers and stakeholders to build a platform that delivers best-in-class value at the lowest possible price
  • Manage a fast-growing team of six engineers who oversee a high variety of infrastructure (internal APIs, payment processing, bulk discount and self-serve coupon application) and customer-focused (customization of billing config, best-in-class checkout experiences) projects
  • Make decisions and own outcomes around infrastructure, application logic, documentation, product changes, UI and more
  • Mentor new engineers and lead development of new teams

What we’re looking for:

  • Track record of building high-output teams with high-quality deliverables that meet deadlines on time and under budget
  • 3+ years of management experience in a software engineering discipline on a business-critical team, 7+ years of software engineering experience
  • Previous experience handling in-app payment flows with a major payment processor (ex. PayPal, Stripe, Adyen, Plaid)
  • Experience with one or more of the following: payment processing, exposing/gating features based on paid tier levels, reconciling internal data with third party vendor data, credit / debit in-app systems
  • Previous experience working with external or internal auditors or finance teams to verify how data sources tie to financial statements
  • Track record of working on high visibility projects with requirements you have to actively seek out. Desire to be judged on measurable outcomes and change process to achieve those outcomes

Technologies we use

We currently use the list of technologies below but are always looking to find the best tools for the jobs that help our customers (and very open to adding technologies given the right circumstances). We don’t expect you to have any experience in the tools below and we will provide whatever training you need to level up and succeed!

Our current tech stack:

  • Django, React
  • Stripe, Avalara
  • RabbitMQ, Celery, Pulsar
  • Aurora MySQL, Redis, Memcached
  • AWS (EC2, RDS, Aurora, S3, etc.), Kubernetes, Terraform, Jenkins

Get to Know Klaviyo

Klaviyo is a world-leading marketing automation platform dedicated to accelerating revenue and customer connection for online businesses. Klaviyo makes it easy to store, access, analyze and use transactional and behavioral data to power highly-targeted customer and prospect communications. The company's hybrid customer-data and marketing-platform model allows companies to grow by fostering direct relationships with customers, without giving up their valuable data to popular big-tech ad platforms. Over 265,000 innovative companies like Unilever, Custom Ink, Living Proof and Huckberry sell more with Klaviyo. Learn more at  www.klaviyo.com .

If you are a Colorado or New York City resident and this role is a remote role, you can receive additional information about the compensation and benefits for this role, which we will provide upon request. Requests can be submitted here . Additional information regarding benefits can be found here .

Klaviyo is committed to diversity and to a policy of equal employment opportunity and non-discrimination. We do not discriminate on the basis of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected by applicable law.


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