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klaviyo.com

Engineering Manager- Information Architecture

  • Boston, MA
  • Engineering

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.

Why You Should Join the Information Architecture Team :

As an Engineering Manager joining the Information Architecture team you can expect to be deeply involved in technical discussions on how we scale our systems, roll out new features, and grow the team.

As an Engineering Manager, you will  have ownership of the team’s mission, goals, and roadmap while collaborating alongside technical product owners and product managers. Together, you'll define scope and specifications while refining RFCs to ensure deliverables are met and stability is maintained. 

The Information Architecture team is the owner of Klaviyo’s Navigation and Settings user interfaces, as well as the Tag Service, an external microservice responsible for handling tagging (labeling) information for objects created with Klaviyo, which includes an upcoming developer-facing API.

Using Typescript, React, Python, AWS, Kubernetes, and Django you'll help craft scalable systems enabling delightful customer experiences and enable Klaviyo’s future growth.

For some context on what we’ve done this year and looking forward:

Since its founding in early 2022, the Information Architecture team has delivered impactful projects including rebuilding Klaviyo’s core navigation UI from the ground up, a large cross-functional project that has been shipped to all customers, with positive qualitative and quantitative feedback.

Additionally, the team took ownership of Klaviyo’s Tag Service, building multiple operational improvements and support for new functionality, as well as preparing a new developer-facing API for tags that is shipping to developers in Q4 2022.

Looking forward, the team is developing plans to work on more core areas within Klaviyo, like notifications, improving search, and redesigning the settings area.

How You Will Make a Difference 

  • Drive improvements to Klaviyo’s core UI and organizational features used across the product
  • Lead a growing team with between 4-7 direct reports. The team currently has 4 engineers and is poised to grow further.
  • Work on a cross-functional team with members of the product, design, and analytics organizations.
  • Level up the team and have a central role in the interview process.
  • Decompose high level projects into business goals. 
  • Have the opportunity to get hands on with the code, leveraging your technical expertise to support and mentor your team.
  • Guide system design and implementation trade-offs with business partners and your team. 
  • Identify the critical path forward and map that into a plan for your team.
  • Iterate and improve upon processes within your team and across the entire engineering department (i.e. recruiting, performance reviews, project planning, and more)
  • Voluntarily contribute at Klaviyo Hackathons
  • Drive complex projects with a team of great people which meaningfully contribute to our customers’ experience and Klaviyo’s success. 
  • Have ample opportunities for growth given the scope of this role and the team’s central role in Klaviyo’s product.

Who You Are

  • Experience working on a SaaS product in a full stack capacity.
  • Motivated to grow the team both through developing members of the team and attracting new talent to continuously expand our capabilities.
  • Excited to read the code, understand the product area, and give applicable technical mentorship.
  • You have an in-depth understanding of common web architectures when it comes to highly scalable systems.  
  • You know what tools to reach for based on the problem at hand: queues, caches, cdns, web workers, etc.
  • Managed a team of at least 3 people and comfortable managing remote team members.
  • Successfully led and delivered on complex projects spanning multiple quarters and involving at least two teams.
  • Comfortable giving performance reviews and mentoring team members at all levels.

Get to Know Klaviyo

Klaviyo is a world-leading marketing automation platform dedicated to accelerating revenue and customer connection for online businesses. Klaviyo makes it easy to store, access, analyze and use transactional and behavioral data to power highly-targeted customer and prospect communications. The company's hybrid customer-data and marketing-platform model allows companies to grow by fostering direct relationships with customers, without giving up their valuable data to popular big-tech ad platforms. Over 265,000 innovative companies like Unilever, Custom Ink, Living Proof and Huckberry sell more with Klaviyo. Learn more at  www.klaviyo.com .

If you are a Colorado or New York City resident and this role is a remote role, you can receive additional information about the compensation and benefits for this role, which we will provide upon request. Requests can be submitted here . Additional information regarding benefits can be found here .

Klaviyo is committed to diversity and to a policy of equal employment opportunity and non-discrimination. We do not discriminate on the basis of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected by applicable law.


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