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klaviyo.com

Growth Onboarding Specialist - French Speaking

  • London, UK
  • Customer Success

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.

Growth Onboarding Specialists are a critical part of supporting our Entrepreneur customer segment at Klaviyo. As a Growth Onboarding Specialist, your mission is to exceed our customer’s expectations when helping to set them up for long-term success on the platform.

We are looking for a Growth Onboarding Specialist that is excited about providing a best-in-class Onboarding experience to customers who are new to Klaviyo. This is a great opportunity for someone with a passion for customer success and an aptitude for learning new technology. We are interested in individuals who have a track record of finding creative solutions to unique problems, who thrive in challenging situations, and want to apply these skills to solve for customers using our software at scale.

The Growth Onboarding Specialist is responsible for guiding new Klaviyo customers through their first 30 days of setup on the platform. This includes communicating thoughtfully via 1:1 or other interactions that are critical to drive strong product adoption, eliminate friction for our user base, and create lasting relationships with our customers.

We are looking for an Onboarding Specialist who is passionate about providing the best onboarding experience and support to our EMEA territory customers.

How you will make a difference:

  • Onboard 20-25 new clients at a time to set them up for long-term success while providing strategic guidance and Klaviyo best practices to achieve fast time-to-value
  • Guide customers to build out their initial use cases and achieve their immediate business goals, tracking progress and holding customer and internal stakeholders accountable to meeting key onboarding milestones
  • Proactively review customer dashboards, address any open issues, identify at-risk accounts and prioritise engagement across the account portfolio.
  • Diagnose software issues and resolve customer complaints using established processes.
  • Provide support and strategic advice on both technical and non-technical related questions (e.g: product set-up, configuration, testing, performance analysis deliverability, marketing, sales) .
  • Monitors onboarding health across all new customers act as a point of escalation.
  • Give feedback to Product/Engineering on product improvements to enhance customer engagement.
  • Document troubleshooting and problem resolution steps.
  • Contribute to a positive team environment of collaboration, customer empathy, equality, and inclusion.

Who you are:

  • 1 -2  years of customer success experience with a track record for building and nurturing relationships
  • A thoughtful communicator who is adept at using a variety of channels that require both written and verbal skills.
  • A track record for creative problem solving for customers and end users.
  • Thrives in a collaborative environment
  • Excellent organisational and project management skills.
  • Excellent communication skills via phone, video conference and email.
  • Able to adapt in a quickly changing environment
  • Experience with: Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint
  • Track record managing customer relationships through Salesforce or similar CRMs
  • Experience using email marketing platforms and E-Commerce platforms a plus
  • Fluent in French at business level (speaking and written)
  • Full authorisation to work in the UK without any restrictions

Klaviyo in EMEA

London was our first non-US location for Klaviyo, opening up in 2019 and growing since then to a large team of people with teams across Sales, Customer Success, Marketing, Services, Partnerships, IT and HR. Collectively in EMEA we are contributing a significant part of Klaviyo’s overall global success, growth to date and opportunity that lies ahead. The good news is that we are still at a stage where everyone coming into the business has the opportunity to make a real tangible impact that you will be able to see and feel.

We are proud of everything we have built here in EMEA, a vibrant diverse team embracing hybrid working in line with the way the world of work has changed. When Klaviyos do travel to the office you’ll be able to use your monthly commuter allowance if you need it. Once here you'll be able to enjoy the comforts of an incredible environment with all the perks we love and you’d expect such as, free snacks / drinks, a peloton studio and a roof terrace overlooking the city to rival anything you’d find in London as well as regular team celebrations and company lunches.

As part of the Klaviyo team you will be looked after with some great benefits locally in EMEA including equity for all, private health cover for you and discounted for your household, financial and professional coaching, a generous annual learning allowance (£2.5k), 22 weeks full pay primary care giver leave (16 week secondary) and free books (yes, any books!) to name a few.

Get to Know Klaviyo

Klaviyo is a world-leading marketing automation platform dedicated to accelerating revenue and customer connection for online businesses. Klaviyo makes it easy to store, access, analyze and use transactional and behavioral data to power highly-targeted customer and prospect communications. The company's hybrid customer-data and marketing-platform model allows companies to grow by fostering direct relationships with customers, without giving up their valuable data to popular big-tech ad platforms. Over 265,000 innovative companies like Unilever, Custom Ink, Living Proof and Huckberry sell more with Klaviyo. Learn more at  www.klaviyo.com .

If you are a California, Colorado, Rhode Island, Washington, New York City, or Jersey City resident and this role is a remote role, you can receive additional information about the compensation and benefits for this role, which we will provide upon request. Requests can be submitted here . Additional information regarding benefits can be found at klaviyorewards.com .

Klaviyo is committed to diversity and to a policy of equal employment opportunity and non-discrimination. We do not discriminate on the basis of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected by applicable law.


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