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klaviyo.com

Lead Site Reliability Engineer - Embedded

  • Boston, MA
  • Engineering

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.

As a Lead Site Reliability Engineer joining the SRE team you can expect to be deeply involved in strategic discussions on how we design and evolve our infrastructure platform at Klaviyo, including rolling out new patterns and standards and growing the SRE team.  You will set direction for Working across the entire engineering org to do that. Learn more about our engineering culture at https://klaviyo.tech

The SRE team builds foundational backend services as well as tooling and automation to allow product teams to release and scale their software reliably and predictably. SREs are team players who embed themselves within product teams as needed to advance the architecture and performance of software systems and train their peers in topics such as debugging distributed systems, building self-healing applications and eking out every drop of performance possible.

How You Will Make a Difference 

  • Provide technical leadership to drive technology choices and architectural decisions across multiple teams and provide solutions for complex problems around platform scalability and best practices
  • Design and build the Embedded SRE program at Klaviyo, developing the processes to discover and solve Engineering’s biggest infrastructure and reliability pain points and shared challenges with an eye towards future growth, efficiency, and standardization at scale
  • Embed on product engineering teams to observe the team's daily routine, identify the largest sources of stress and how to best address them, and work side-by-side with the team’s engineers to solicit buy-in for and execute these changes
  • Mentor multiple engineers to develop new technical leadership for the company 
  • Engineers come to Klaviyo with experience in a variety of languages and from a number of disciplines. All engineers are expected to become extremely proficient in the technologies we use (not exhaustive):
    • Python, Django, Celery
    • MySQL, RabbitMQ, Redis, Apache Pulsar
    • Bash, Puppet, Terraform
    • AmazonWeb Services (EC2, RDS, Aurora, etc.), Kubernetes on EKS

Who You Are 

  • Have 10+ years of experience and have architected, built, and delivered at least one complex system.
  • Have multiple years of proven experience building products that matter and pushing yourself and your team to be better engineers and build a product with passionate advocates
  • You can build & scale complex distributed systems including solving problems in sustainable ways, balancing pragmatic development with ideal architecture, breaking through technical obstacles with vigor, and leading teams through crises by working side by side with them in the trenches
  • You have demonstrated experience successfully navigating the tradeoffs of technical design decisions, risk assessment, and mitigation activities.
  • Enjoy shipping code early & often in an agile fashion, pairing with product management to craft better software by soliciting feedback from thousands of end users

The pay range for this role is listed below. Sales roles are also eligible for variable compensation and hourly non-exempt roles are eligible for overtime in accordance with applicable law. This role is eligible for benefits, including: medical, dental and vision coverage, health savings accounts, flexible spending accounts, 401(k), flexible paid time off and company-paid holidays and a culture of learning that includes a learning allowance and access to a professional coaching service for all employees.

Base Pay Range For US Locations:
$192,000—$288,000 USD

Get to Know Klaviyo

We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.

Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.

IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. 

You can find our Job Applicant Privacy Notice here .


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