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klaviyo.com

Localisation Director

  • London, UK
  • Sales

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.

Director of Localisation

Klaviyo is looking for a highly experienced, hands on, Localisation leader to join the team reporting into the SVP International. This individual will have full responsibility for developing, executing, and reporting on our localisation initiatives globally. As a Localisation leader In this role, you will be a key part of initiatives to raise adoption rates in our key international market, be an expert on customer success assets and review the entire program content to make sure localisation is well thought in the design and content. Similarly, an in-depth understanding of local markets and cultural nuances as it pertains to localisation is essential. 

This is an exciting time to join Klaviyo, we are experiencing rapid growth, and we are now looking for an experienced leader to bring their expertise, data driven approach and cross-cultural knowledge to help us create, and execute, the strategies that will allow us to continue to scale.

Key Responsibilities

  • Building out a process and framework to manage each step of the localisation process: initiating, executing, and closing projects. This will be across multiple projects simultaneously from beginning to end
  •  Hiring and leading a team  of project managers reporting to you enable us to ultimately execute localisation projects at scale, measuring progress and sharing results across the business
  • Be a thought leader for localisation launch and product readiness initiatives and guide the teams direction overall
  • Build a vision to scale localisation operations and drive implementation of strategic projects involving quantitative analysis, operational workflow improvements, capacity planning
  • Build empathy for user experience in international markets, be an internal advocate for the global Klaviyo customer base, and partner with cross-functional teams to develop global products and content at scale
  • Evangelize localisation best practices, raise awareness of localization processes, requirements, timelines and impact with cross-functional partners
  • Work with peer leaders within the global functions (Sales, Success, Partnerships, Marketing, Product and Engineering etc..) to ensure effective collaboration and transparency across verticals
  • Provide support in navigating change as Localisation processes, tools and the company's business needs evolve
  • Identify and communicate with localisation/copywriting vendors.
  • Communicate effectively and proactively with stakeholders to ensure effective cross-team collaboration.
  • Keep a running record of financial data for each project to ensure expenditure does not exceed the budget.
  • Organize training sessions to review feedback and troubleshoot all project-related issues
  • Build the initial  process, tool and system and bring new ideas to gain efficiency.

Requirements

  • Fluency in English is required. Additional languages are a plus.
  • Proven track record of managing language localization projects .
  • Excellent written and verbal communication skills with an ability to work with international partners collaboratively across timezones.
  • 5+ years of localization project management experience.
  • Familiarity with computer-aided translation platform or tools such as SDL Studio, XTM Cloud, or WorldServer.
  • Experience working with content management systems and a desire to learn new tools and workflows.
  • Detail-oriented, quality-focused with the ability to manage multiple tasks effectively. Excellent organizational, time management, and communication skills.
  • Cross-functional collaboration experience working with stakeholders from product, marketing, or technology teams is a plus.
  • Ability to report on key achievements and takeaways in an analytical, concise and visual manner.

Klaviyo in EMEA;

London was our first non-US location for Klaviyo, opening up in 2019 and growing since then to a large team of people with teams across Sales, Customer Success, Marketing, Services, Partnerships, IT and HR. Collectively in EMEA we are contributing a significant part of Klaviyo’s overall global success, growth to date and opportunity that lies ahead. The good news is that we are still at a stage where everyone coming into the business has the opportunity to make a real tangible impact that you will be able to see and feel.

We are proud of everything we have built here in EMEA, a vibrant diverse team embracing hybrid working in line with the way the world of work has changed. When Klaviyos do travel to the office you’ll be able to use your monthly commuter allowance if you need it. Once here you'll be able to enjoy the comforts of an incredible environment with all the perks we love and you’d expect such as, free snacks / drinks, a peloton studio and a roof terrace overlooking the city to rival anything you’d find in London as well as regular team celebrations and company lunches.

As part of the Klaviyo team you will be looked after with some great benefits locally in EMEA including equity for all, private health cover for you and discounted for your household, financial and professional coaching, a generous annual learning allowance (£2.5k), 22 weeks full pay primary care giver leave (16 week secondary) and free books (yes, any books!) to name a few.

Get to Know Klaviyo

Klaviyo is a world-leading marketing automation platform dedicated to accelerating revenue and customer connection for online businesses. Klaviyo makes it easy to store, access, analyze and use transactional and behavioral data to power highly-targeted customer and prospect communications. The company's hybrid customer-data and marketing-platform model allows companies to grow by fostering direct relationships with customers, without giving up their valuable data to popular big-tech ad platforms. Over 265,000 innovative companies like Unilever, Custom Ink, Living Proof and Huckberry sell more with Klaviyo. Learn more at  www.klaviyo.com .

If you are a Colorado or New York City resident and this role is a remote role, you can receive additional information about the compensation and benefits for this role, which we will provide upon request. Requests can be submitted here . Additional information regarding benefits can be found here .

Klaviyo is committed to diversity and to a policy of equal employment opportunity and non-discrimination. We do not discriminate on the basis of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected by applicable law.


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