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klaviyo.com

Senior Customer Success Enablement Specialist, EMEA

  • London, UK
  • Customer Success

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.

How You’ll Make a Difference

Klaviyo is looking for a Senior Enablement Specialist experienced in analysing, developing, and implementing learning programs and resources for our Customer Success (CS) & Support teams in the UK. This role will report to the Manager of CS Enablement within the Go-To-Market organisation, and work closely with their US team members to enable new CS & Support hires, conduct assessments to identify knowledge/skill gaps, and engage subject matter experts (SMEs) in the development and application of training programs & resources. We are looking for someone to actively contribute to the Enablement team strategy from an EMEA/ global perspective. Experience in project management is a plus.

This role will be crucial in helping us earn the trust of Klaviyo customers through experiences that improve their lives and speed their path to success. If you are a radical collaborator with strong verbal/ written communication skills, we’d like to talk to you!

What you will do:

  • Partner with CS & Support leaders in EMEA to align Enablement initiatives with the company’s high-level goals, and ensure regional consistency between our US and UK CS & Support teams.
  • Partner with CS & Support onboarding program project managers to identify improvements, and mastermind strategy for delivery and scaling in the UK and globally.
  • Contribute to filling CS & Support skill gaps including, but not limited to, competitive analysis/intel, product training with specific positioning for EMEA, the marketing ecosystem, soft skills, process changes, and marketing strategies.
  • Design resources ranging from on-demand learning materials to skill development workshops.
    Strategise how 360-Learning, Klaviyo’s Learning Management System (LMS), and other software can best be utilised to improve learning outcomes.
  • Partner with cross-functional teams to develop cohesive, valuable resources and training, and ensure unified communications between US and UK CS & Support teams.
  • Develop success measures and collect quantitative and qualitative data to evaluate the effectiveness of training, resources, and programs.
  • Share enablement data and insights through written status, ongoing reporting, and summary presentations to your manager and CS & Support leaders.

Who you are:

  • Several years of experience in a similar Enablement role
  • Experience and ability to navigate all levels of an organisation, from VP to individual contributor
  • A radical collaborator who includes a diverse, cross-functional group of people in project plans
  • An executor at your core who can move quickly to produce world-class learning content
  • Passionate about solving problems and being resourceful in a fast-paced environment
  • Passionate for helping others to learn, develop, and succeed in their roles
  • Forward thinking to ensure content and programs created remain impactful as Klaviyo grows
  • Excellent project management skills with comprehensive plans for all projects
  • Excellent interpersonal skills including written and verbal communication skills for all  levels, individual contributors to leadership
  • Ability to balance competing demands from multiple stakeholders and prioritise accordingly
  • Full authorisation to work in the UK without any restrictions

Klaviyo in EMEA : As part of the Klaviyo team you will be looked after with some great benefits locally in EMEA including equity for all, private health cover for you and discounted for your household, financial and professional coaching, a generous annual learning allowance (£2.5k), 22 weeks full pay primary care giver leave (16 week secondary) and free books (yes, any books!) to name a few.

Get to Know Klaviyo

Klaviyo is a world-leading marketing automation platform dedicated to accelerating revenue and customer connection for online businesses. Klaviyo makes it easy to store, access, analyze and use transactional and behavioral data to power highly-targeted customer and prospect communications. The company's hybrid customer-data and marketing-platform model allows companies to grow by fostering direct relationships with customers, without giving up their valuable data to popular big-tech ad platforms. Over 265,000 innovative companies like Unilever, Custom Ink, Living Proof and Huckberry sell more with Klaviyo. Learn more at  www.klaviyo.com .

If you are a California, Colorado, Rhode Island, Washington, New York City, or Jersey City resident and this role is a remote role, you can receive additional information about the compensation and benefits for this role, which we will provide upon request. Requests can be submitted here . Additional information regarding benefits can be found at klaviyorewards.com .

      • Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.

 

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