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Senior Deliverability Strategist

  • London, UK
  • Customer Success

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit to see how we empower creators to own their own destiny.

We are currently seeking a Senior Deliverability Strategist based out of our Klaviyo London office to provide world-class service by working directly with our customers to provide your expertise and consultative services, reporting, best practices and recommendations to improve their email programs and get the most out of their e-commerce experience. You will be a part of our senior customer-facing deliverability team. As the subject matter expert, you will be a close partner with our Customer Success, Support, Sales, and Onboarding Teams to develop and iterate on strategies that improve both our customers and our teams.   

This role is one of the most exciting positions at Klaviyo. As a highly valued role, Deliverability and Compliance gets a lot of attention and focus from the rest of the company because they serve as the health monitor and care of our platform. At Klaviyo, we know how important the customer perspective is and our teams ensure the needs of the customer are fully met by providing a safe and successful environment. We pride ourselves on customer retention and our philosophy at Klaviyo is to treat our customers as partners. Deliverability is in charge of ensuring the success of our customers by providing them with best practice solutions for any and all upcoming issues.  Also supporting internal teams to be able to solve common problems by providing them with common solutions.

How You'll Make a Difference:

  • Provide consultative email deliverability strategies to our customers as needed.
  • Conduct in-depth investigations, reviews, and audits into email sending practices.
  • Assist customers with block-lists, spam traps, and issues with mailbox providers.
  • Monitor delivery metrics and create plans to improve their outcomes.
  • Provide in-depth analysis of email delivery and performance metrics, to ensure customer programs are continuously improving and adhering to best practices.
  • Work closely with product and development teams to improve email reporting.
  • Help manage strategic projects to help improve the tools and services offered by the deliverability team.
  • Work with Klaviyo teams and new customers to understand the value and need for ongoing deliverability expertise.
  • Work closely with stakeholders to drive best practices in email design, personalization, campaign segmentation, and responsive messaging.
  • Take an active role in thought leadership through writing blogs, articles, and white papers.
  • Represent Klaviyo in the deliverability community by participating in conferences, forums and mail lists

Who You Are:

  • A minimum of 5 years of work experience in an analytic, data-driven email deliverability role
  • Experience in a customer-facing role, preferably at an ESP serving multiple senders
  • Have customer-facing skills and presentation skills
  • Be able to run reports on email deliverability, as well as analyze them and make recommendations based on that analysis;
  • Experience with third-party testing and analysis tools, like Litmus, Return Path, 250OK, Google Postmaster Tools and SNDS
  • Working knowledge of common, email-related DNS record types and their functions
  • Familiarity with bounce handling and categorization
  • Have great knowledge and standing within the email deliverability community, including industry groups like M3AAWG
  • An understanding of the foundations of email, including FBL, DNS, SPF, DMARC, and other core infrastructure
  • Knowledge of email regulations e.g. CAN-SPAM, GDPR, and other local variations
  • Have some flexibility to travel occasionally to meetings, and to participate in person at email industry events
  • Experience with SMS/MMS technologies
  • Technical Writing/Blogging and Training Experience
  • Has experience working with software / web development


  • Full authorisation to work in the UK without any restrictions

Klaviyo in EMEA : As part of the Klaviyo team you will be looked after with some great benefits locally in EMEA including equity for all, private health cover for you and discounted for your household, financial and professional coaching, a generous annual learning allowance (£2.5k), 22 weeks full pay primary care giver leave (16 week secondary) and free books (yes, any books!) to name a few.

Get to Know Klaviyo

We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.

Upon request, you can receive additional information about the compensation and benefits for this role. Requests can be submitted here . Additional information regarding benefits can be found at .

Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.

You can find our Job Applicant Privacy Notice here .

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