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klaviyo.com

Senior Partner Education Specialist (Remote Eligible)

  • Boston, MA
  • Customer Success

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.

Senior Partner Education Specialists are responsible for planning, executing, and evaluating day-to-day content operations and will create high-quality, relevant, and engaging content to help Klaviyo partners grow their clients’ businesses. You’ll create strategic content across a variety of different formats, but primarily written and video content. You’ll collaborate closely with fellow members of the Academy team, partnerships, marketing, sales, and customer success more broadly to create engaging and effective educational content. 

Academy’s mission is to enable our partners and customers to grow through self-serve content, so you’ll be playing a critical role in helping both Klaviyo and its partners achieve business goals. 

A successful candidate has a strong background in marketing strategy, and is an exceptional storyteller and writer. You are also comfortable on camera and know how to create digestible and engaging videos. You’ll have a thorough understanding of the eCommerce marketing landscape, and how to keep the quality of content consistent with Klaviyo’s brand. 

You’ll be part of the Academy team and report to Klaviyo’s Manager of Academy. 

How You'll Make a Difference:

    • Collaborate with stakeholders. You’ll work closely with key stakeholders from the Partnerships team, external teams at Klaviyo, and partner agencies to identify educational needs and create solutions.
    • Scope and plan projects. You will lead projects, manage timelines and deliverables, work with subject matter experts, and evaluate success .
  • Publish and promote content. You’ll own all of the day-to-day activities that have to happen to effectively publish a piece of content. You’ll work collaboratively to ensure you have final copy, supporting creative assets, SEO optimization, etc., ahead of all target publish dates, and you’ll make sure the team understands deadlines and keeps things on track. 
  • Create engaging content. You’ll create engaging courses, certificates, and just-in-time resources that help our partners more effectively grow their clients’ businesses through owned marketing channels. You will evaluate data to determine engagement and success metrics and identify opportunities for improvement.
  • Make data driven decisions. You will leverage qualitative and quantitative data to determine learning gaps and use that information to create a content strategy. You’ll work collaboratively with the Academy and Partnerships teams to understand how to measure the performance of our content—what’s resonating, what’s driving traffic, what’s reducing support tickets, what has a high CSAT rating—and you’ll use data to help make recommendations about what content we should create.
  • Pitch content ideas. You’ll understand Klaviyo’s partners, their challenges and opportunities, and you’ll regularly contribute ideas for high-quality content.

Getting Started / Key Outcomes

In your first 30 days, you’ll have:

  • Come up to speed on our audience, market, product, and company
  • An understanding of Klaviyo’s partner ecosystem, journey and agency partner program
  • Spoken to at least 10 current partners
  • Started to create or update at least 1 course or learning resource

Within 90 days, you’ll have:

  • Mastered Klaviyo’s style guide
  • Attended at least 1 Klaviyo-sponsored event
  • Established a system for prioritizing the content you work on
  • Tracked and reported out key metrics on partner academy content
  • Created and uploaded one course or learning resource into our LMS

In the first year, you’ll have:

  • Helped to build a system for promoting and sharing new courses and certifications 
  • Helped grow the base of partners using our Partner Academy and Community forum
  • Achieved an average CSAT of 90%+on the content you published
  • Help create new processes to streamline you and your teammates’ content production workflow
  • Become the owner of one initiative within Customer Ed that impacts partners 

Who You Are:

  • 2+ years of experience in digital marketing or eCommerce preferred. 
  • Experience working at an agency or with partners in a past role.
  • You’re a strong collaborator, storyteller, writer, and communicator.
  • You have a customer-first mindset and deeply enjoy helping partners achieve their business goals by creating content that meets their learning needs.
  • You’re curious by nature and energized by being part of a fast-paced, entrepreneurial business.
  • You’re an agile and strategic thinker with a talent for identifying partner needs and creating solutions. 
  • You have a proven track record of creating engaging educational content in a variety of formats, such as video, written guides, etc.
  • You have experience creating content based on adult learning principles and Instructional Design best practices.
  • You’re excited to become a thought leader in the industry and pioneer new forms of content.

Get to Know Klaviyo

Klaviyo is a world-leading marketing automation platform dedicated to accelerating revenue and customer connection for online businesses. Klaviyo makes it easy to store, access, analyze and use transactional and behavioral data to power highly-targeted customer and prospect communications. The company's hybrid customer-data and marketing-platform model allows companies to grow by fostering direct relationships with customers, without giving up their valuable data to popular big-tech ad platforms. Over 265,000 innovative companies like Unilever, Custom Ink, Living Proof and Huckberry sell more with Klaviyo. Learn more at  www.klaviyo.com .

If you are a Colorado or New York City resident and this role is a remote role, you can receive additional information about the compensation and benefits for this role, which we will provide upon request. Requests can be submitted here . Additional information regarding benefits can be found here .

Klaviyo is committed to diversity and to a policy of equal employment opportunity and non-discrimination. We do not discriminate on the basis of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected by applicable law.


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