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klaviyo.com

Senior Product Manager - MTA

  • Boston, MA
  • Product Management

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.

Senior Product Managers at Klaviyo have mastered the craft of Product Management. They are highly-skilled practitioners, who have been directly responsible for driving significant business outcomes. At Klaviyo, you’ll work in the kind of high-growth environment that offers unlimited potential. The potential to be a driving force that achieves even greater business outcomes, and the potential to coach and mentor the next generation of Product Managers. Klaviyo’s fast growth will ensure that opportunities abound.   

The Klaviyo MTA team is focused on building a best-in-class email messaging infrastructure with multiple redundancies and highly scalable systems to service customers of all sizes, from small businesses to industry-leading ecommerce brands. We are deeply passionate about delivering a streamlined, omnichannel experience on the last mile, including (but not limited to): rendering messages for sending (links, dynamic components, interactions with email-specific services), queueing and routing messages through an optimized suite of sending sources, and implementing transparent feedback loops to reflect message status. Additionally, this team will set the standard for engagement and deliverability tracking and reporting within Klaviyo moving forward.

How You’ll Make a Difference:

  • The ultimate measure of success for Senior Product Managers at Klaviyo is driving business outcomes. That’s why we focus on tracking, analyzing, and improving metrics for each area of our product, with a particular focus on driving the results we target. 
  • We cannot build products that exceed our customer’s expectations without truly understanding those customers. That’s why Senior Product Managers at Klaviyo spend a significant amount of time interacting with customers. At Klaviyo, knowledge about our customers is power.
  • Senior Product Managers at Klaviyo think deeply, quickly, and analytically. The rigor of thought is extreme here so we can ensure we’re making the best decision possible at all times. You should love to tease out problems, break them down to small, digestible pieces, and put them back together elegantly.
  • Someone who joins Klaviyo must be exceptional at articulating their thinking through the written word. As a company, our success is gated on collectively being great and prolific communicators.
  • Senior Product Managers are expected to be leaders on the team, identifying ways to accelerate or level up the rest of the product team and finding ways to push them forward, as well as being a go-to resource for other product managers.

What You’ll Do:

  • Collaborate and communicate  - you will collaborate with all teams within the company and all parties outside of the company to be most effective in your role.
  • Manage a roadmap  - you will prioritize all potential projects for our product area, and focus on those with the largest impact.
  • Write great specs  - you will define every use case a customer would consider, document potential ways to solve, identify outstanding concerns, flag edge cases, and leave no stone unturned. They sweat the details and are passionate about making sure that every experience is understood, anticipated, and handled elegantly.
  • Ship features  - you will get value into customer hands. For all of the work that goes into planning and coordination, we stay focused on delivering improved solutions and experiences every day.
  • Mentor  - you will share the benefits of your experience and knowledge with product managers on the team, helping to mentor and coach them to better outcomes.
  • Learn  - you will be a voracious learner.  A lack of experience/knowledge around a challenge is an invitation to dive deep and become an expert in that area. You should love learning and tackling new challenges.

Your First 90 Days

In your first  30 days , you will get acclimated to Klaviyo and our product:

  • During the first two weeks, you will be immersed in an onboarding program that introduces you to the company and the product.
  • Spend time in Support, helping customers work through issues.  There’s no better way to get a holistic understanding of the product, and to get to know our customers.
  • Be introduced to everyone you will need to know in order to be successful in your role.

In your first  60 days , you will become a valuable member of the team:

  • Take ownership of a key area of the product, and become the go-to expert for that area.
  • Have a quick impact by spec’ing and building your first product features.

In your first  90 days , you will continue to increase your influence:

  • Formulate the strategy and roadmap for your product area.
  • Start contributing to knowledge sharing with the larger product team.  We value learning and growth very highly.
  • Start coaching and mentoring other Product Managers at Klaviyo, helping them benefit from your experience and knowledge.

Who You Are:

  • 4+ years of product management experience. 

Get to Know Klaviyo

Klaviyo is a world-leading marketing automation platform dedicated to accelerating revenue and customer connection for online businesses. Klaviyo makes it easy to store, access, analyze and use transactional and behavioral data to power highly-targeted customer and prospect communications. The company's hybrid customer-data and marketing-platform model allows companies to grow by fostering direct relationships with customers, without giving up their valuable data to popular big-tech ad platforms. Over 265,000 innovative companies like Unilever, Custom Ink, Living Proof and Huckberry sell more with Klaviyo. Learn more at  www.klaviyo.com .

If you are a Colorado or New York City resident and this role is a remote role, you can receive additional information about the compensation and benefits for this role, which we will provide upon request. Requests can be submitted here . Additional information regarding benefits can be found here .

Klaviyo is committed to diversity and to a policy of equal employment opportunity and non-discrimination. We do not discriminate on the basis of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected by applicable law.


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